Too many users using the app at same time.Your wifi / mobile data connection not working properly.The VSee Clinic app server may be down and that is causing the loading issue.There are few situations that may cause the load issue in mobile apps. ✅ My VSee Clinic app wont load or not working properly (loading error / server error / connection error / Screen Freeze / Ping Problem). If that is your case, try installing older versions of the app. Even in some rare cases, the re-install step also don't work.Android usually restores all settings after you re-install and log into the app. Finally, if you can't fix it with anything, you may need to uninstall the app and re-install it.After that put it to charge, and press the power button. If none of the above working, you can wait till your phone battery drains and it turns off automatically.Then, release the buttons and hold down "Power" button until the screen turns on.Now you can try opening the app, it may work fine. Press and hold down the "Home" and "Power" buttons at the same time for upto 10 seconds. Try Hard reboot in your Android mobile.Then you close the app that has this issue. You just need to press the recent applications menu (usually the first left button) in your phone. Most of the times, it might be a temporary loading issue.Usually when you open an app, you will see a black screen for few seconds and then app will crash with or without an error message. It is one of the most common problem in android operating system. Thank you.Common VSee Clinic App Problems and Troubleshooting Steps ✅ I'm getting black screen / white screen (blank screen) when I open VSee Clinic? As well as older users would benefit as well. Especially when they may not be feeling well so a simplified check in would be greatly appreciated. Making this app more user friendly would really aid the user/patient. It saves a lot of time and costs to not have to make a trip to a non urgent doctor visits. I hope televisits continue post pandemic for non urgent care appts. It can be hard to see if person has poor vision. To make it one step/click at this point? Or can you make consent box larger. Could you make some updates?: 1) allow user to save as a favorite their medical waiting room/provider vs having to input info to find it each time 2)allow us to save the patient info again maybe as a saved profile or favorite they can select 3) can you integrate the consent button and next button. All of these suggestions are to reduce inputs that would make the app more user friendly and the check in process less cumbersome. Hi I’ve used this app to help my 90+ year old parents attend video consultations with their doctors during the pandemic. We all pray for the best and wish that you will overcome all these adversities that life has to offer.įor other concerns or technical issues, please feel free to email us at Thank you.Ĭan you update to make more user friendly? Thank you so much for leaving us an excellent review and we are sorry to hear about what you are going through right now. Thank you so much and thank you lord for bringing him into my life. I want to live life to the fullest and I know with his help I can get there. He is keeping comfortable and making me strong again. He is teaching me this is thru no fault of my own. Considering I’ve had breast cancer no left breast, I’ve had open heart surgery and now have a titanium mechanical heart valve, just recently developed Brain and Lung cancer. I just started seeing him and slowly but surely I know I am going to get back to where I’m supposed to be at. I have been having great visits with Dr Lux.
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